Orderline: 01225-448748 MON-FRI 9AM - 6PM

Terms and Conditions

1.     Terms and Conditions
2.     Use of the Website and Your Account
3.     Your Rights and Responsibilities
4.     Our Privacy Policy
5.     Age Restrictions
6.     Product Appearance & Description
7.     Complaints procedure
8.     Copyright
9.     Substitution Policy
10.   Cancellations
11.   Delivery
12.   Alterations to the Website and Terms and Conditions
13.   Waiver
14.   Governing Law
15.   Contact Information

1.Terms and Conditions
Welcome to the Artisan Biscuits website Terms and Conditions page. By using this website you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer or otherwise.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by e-mail, customerservice@artisanbiscuits.co.uk, or call us on 01225 448748  between 9am and 6pm, Monday to Friday.
The terms and conditions below apply to all orders placed using our website www.artisanbiscuits.co.uk and any orders placed with customer services by telephone. Please read them carefully before placing your order.

2. Use of the Website and Your Account
You may register an account with us, when purchasing items using this website. You are responsible for preventing unauthorised access to and use of your account. Please ensure that you maintain the confidentiality of your username and password, and take all necessary precautions to prevent unauthorised access to and use of your account. Please notify us immediately if you believe that your account is being used in an unauthorised manner or if you believe that your username/password has become known to someone else.
Please ensure that:
      • The details you provide when registering an account with us are correct, complete in all respects, and up to date
      • You inform us immediately of any changes to these details (Including change of e-mail or postal address).
We reserve the right to terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.
3. Your Rights and Responsibilities
When you place an order to purchase items using our website, or by calling our customer service department, this is an offer by you to us to purchase these items. By ordering, you are providing details which are true, accurate, current and complete in all respects, and that the credit or debit card details are correct and your own.
We will confirm receipt of your order by sending you an email containing the details of your order. At this point, we accept your order and the contract is formed.
Please be aware that it is your responsibility to check that all information listed in the confirmation e-mail is correct. If anything is inaccurate, please notify us immediately by e-mail, or by calling our customer services department on 01225 448 748. We will not be able to reimburse the value of any goods which have perished or have been damaged as a result of your failure to notify us of inaccurate information being listed.

4. Our Privacy Policy
We collect personal information when you register with us at www.artisanbiscuits.co.uk, or when you make a purchase from our website or by phone. The information is used to enable us to process and deliver orders that you may place. By registering your details on our website, you agree to our recording, holding, maintaining and using personal data that you supply.
The information will also enable us to send you details of Artisan Biscuits offers that we believe may be of interest to you.
However, we wish to reassure you that we NEVER give, sell, or swap our list of customers, or details of those who register at www.artisanbiscuits.co.uk, with anyone else, no matter how lovely they are. But, if you wish to have your details removed from our database, please call or email us, and we shall remove them.
If you have any questions relating to our privacy policy, please email customerservice@artisanbiscuits.co.uk, or call us on 01225 448748.
5. Age Restrictions
Some of our products may only be suitable for adults (i.e. those aged 18 or over).  By law we cannot sell knives or products containing alcohol to people under the age of 18, or to people buying on behalf of someone who is under that age.
In addition, should you be under 18, you may use this website only with the direct involvement of a parent or guardian.
6. Product Appearance and Description
We have made every effort to display the appearance of our products as accurately as possible. This includes, but is not limited to, colours, dimensions, specifications, descriptions and packaging. We may from time to time alter the product specifications of items displayed on our website without prior notice. The packaging of our products may also vary from time to time, but this will not affect the contents.

7.  Complaints Procedure
If you are unhappy with the condition of any of your goods, for any reason,  please let us know immediately by telephone on 01225 448 748 or by e-mailing customerservice@artisanbiscuits.co.uk.
Should you have an issue with the quality of any of our goods, we will ask you to provide photographic evidence.
If you do not let us know of a problem within five days of having received an order, or if you dispose of any of our goods without having first obtained photographic evidence, we would not feel obliged to accept your claim.

8. Copyright
All copyright, database rights, trademarks (including Artisan Biscuits and www.artisanbiscuits.co.uk) and all other intellectual property rights in the content of this website, such as texts, graphics, logos, banners, images, buttons, underlying source code and software, are the sole property of Artisan Biscuits. Any use (including copying, reproduction, duplication, transmission and display of the content of this website), without the express written permission of Artisan Biscuits, for purposes other than the viewing of information or ordering goods, is strictly prohibited.
Permission is granted to copy electronically, and to print in hard copy, portions of this website only for placing an order with Artisan Biscuits, or for using this website as a shopping resource.
9. Substitution Policy
Artisan Biscuits reserves the right to substitute an item with another item of equal or greater value than the original, or issue a refund for the product. In these circumstances, we will make every effort to ensure that the style and quality of the substitution is as similar to the original item as possible.
In instances where we believe we must make a substitution, we will make every effort to notify you of this ahead of time. Where this is not possible, we will enclose a note of explanation in your order.

10.Promotional discounts
Coupons, discounts and promotional discount codes offered by Artisan Biscuits are valid only for use as part of a purchase made via www.artisanbiscuits.co.uk, unless stated otherwise. Promotional codes and offers are not valid for use as part of a purchase in our shop in Bath.

11. Cancellations
Should you wish to cancel your order, please contact customer services by e-mail or on 01225 448 748. Provided your cancellation request is received before your items have been despatched, we will cancel your order and refund you in full without charge.
Should your items already be on their way to your chosen address, it may not always be possible to stop them from being delivered in time. In these instances, you must take every reasonable step to ensure the goods do not become damaged or spoiled until such a time as we can arrange collection. Failure to do so may result in a refund being partially or wholly refused.
Please note that Section 6 takes precedence over this section.

12. Delivery
We send goods by overnight carrier to destinations on the GB mainland only. We can deliver to your home or place of work, and to the home or work-place of your relatives, friends, colleagues or business associates. We must have a complete post code and telephone number for every delivery address. We can deliver on Tuesdays, Wednesdays, Thursdays and Fridays.
Because most of our products are perishable, we must have an alternative delivery instruction for any private address, such as "leave in porch/on step/with a neighbour". This is particularly important if you are sending a surprise gift.
Please take great care when stipulating delivery locations, addresses and dates, because, once these have been entered and you have received a confirmatory email, they cannot be changed.
Scottish Highlands and Islands
We aim to always deliver your order on the date of your choosing, but your order may take an additional day or two to arrive at certain postcodes in the Scottish Highlands and Islands. If you are unsure about whether a postcode will be affected, please email or call customer services on 01225 448 748.
Some postcodes within the Scottish Highlands and Islands may also be subject to a delivery surcharge. This will always be made apparent to you before you complete your order. However, if you are unsure about whether a postcode will be affected, please email or call customer services on 01225 448 748.

13. Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this website, our Terms and Conditions, our Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the website or order items from the website. Changes which we are required by law could apply to orders which you have already made. If any of the Terms and Conditions forming the contract between us are not found valid, or are void or unenforceable for any reason, these Terms and conditions will be treated as severable; and they will not affect the validity and enforceability of the remaining Terms and Conditions.

14. Waiver
If you breach our  Terms and Conditions, and we take no action with regard to that breach, we shall still be entitled to use our rights and remedies in other situations where you are in breach.
15. Governing Law
These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.

16. Contact Information
Telephone: 01225 448748
E-mail: customerservice@artisanbiscuits.co.uk

* Our Charitable Policy